So how does The Market Noire work?
The Market Noire is your secure and effective personal marketplace for both buying and selling designer luxury goods. We get you the most money for your item by selling it for you on consignment. Simply contact us by filling out our easy to use online form, upload pictures of the item and any dust bags, authentication cards and original receipts. We respond within 24-48 business hours, once a price is agreed upon we will send you a contract and free shipping label. Simply sign and send the contract along with your item, once your item is authenticated by our experts it will be listed for sale on The Market Noire.
How can I contact The Market Noire directly?
What is consignment?
Consignment is where you give your item to a vendor to sell on your behalf for a percentage of the sale price. This is often the easiest and most effective way to sell your designer goods.
What is the security tag?
The security tag is attached to the bag and can easily be cut off with scissors. For you to return a bag for a full refund the bag must have the security tag still attached and be undisturbed. To return shoes the sticker on the soles must still be attached, undisturbed and unworn. Items must be shipped back within 8 days of you receiving them and must be returned in the same condition they were sent.
When will you ship me my item?
Items are shipped the next business day after payment is received.
What countries do you ship to?
We offer free shipping to Canada and The United States. If you wish to purchase from us and you live in another country we do ship internationally for a flat charge of $30.00.
What items do you accept?
Right now we are only accepting designer Hand bags such as Chanel, Celine, Dior, Gucci, Hermes, Fendi, Louis Vuitton, Balenciagia, Gucci, Prada, Moschino and more. We also accept designer shoes such as Christian Louboutins, Jimmy Choo’s and Manolo Blahnik’s.
Will The Market Noire buy items from me directly?
Yes, we do buy certain items directly. The items we will purchase depend on factors such as current market trends and condition of the item. We generally offer 50-60 percent of what we expect to sell the item for.
What happens if I send you an item and it is not authentic?
You must be certain of the authenticity of any item you send to The Market Noire. You will be agreeing to this in the contract that you sign for us to sell your item. Any counterfeit item will only be returned to the seller after the payment of a $30.00 Authentication and Shipping Fee.
It’s been four weeks and my item hasn’t sold yet, now what?
Items listed on The Market Noire usually sell pretty quickly but if it’s been past four weeks with no sale we will mark down your item ten percent of the listed sale price. If another four weeks go by we will reduce it a further ten percent. After the two month point we will contact you about reducing the price any further to reflect current market trends. After four months we will contact you and see if you would like us too keep your item posted at a further reduced price or if you would like us to return it too you. Before every price reduction we will contact you and get your input and your approval of the new price.
How much does The Market Noire charge?
The Market Noire is one of the most competitively priced consignment stores in the business. While most pre-loved markets charge their sellers any where from 30-50 percent of the final sales price The Market Noire charges 20 percent of the final sales price of items selling for under $10,000 and 10 percent of items selling for $10,000 and over.
How will you pay me my money?
The Market Noire will send you your money through your choice of either PayPal, cheque, direct deposit or email money transfer.
Do you offer refunds?
Of course! We strive to make shopping as risk free as possible for our customers all while respecting our clients items and time. If you have purchased an item from us and for whatever reason change your mind we offer a full refund. You must contact us and return the item within 8 days of receiving it and it must still have the security tag attached and intact. After we have received the item we will send you a full refund minus shipping charges.
What if I wish to return the item after 7 days?
We can not accept the item for a full refund but you can place it with us for sale through consignment or we may buy it back for up to 70% of the sale price.
How do I send you my item?
If you are located in Canada or The United States we will send you a free shipping label for your convenience. Simply pack your item and then send it to us.
How will you price my item?
The Market Noire must take into consideration current trends, retail value and condition of the item when pricing them. The Market Noire will always discuss and get your approval of the initial list price and any necessary price reductions before making them.
I wish to send you a designer item not on your list.
Ensuring we are only offering our customers authentic merchandise is our number one priority and our list of accepted items are compiled of what our team can confidently authenticate. If you have a designer item not listed that you wish too place for sale with us send us an email with pictures of the item. If we can arrange to get it authenticated by a trusted outside source than we may still be able too place your item for sale with us.